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  • Customers like
    • Cellular connection2
    • easy to set up1
  • Customers don't like
    • Customer service2
    • Contract1
    • Bait-and-switch tactics1

Resolved

  • Jun 04
  • Home Security
  • North Augusta, South Carolina
  • Customer Support
  • 1
  • 1
  • 542
  • REVIEW RATING 5/5

I've had the system for almost 2 1/2 years, everything up to this point has been great. The sales, equipment, and customer service has been great..... Every now and then I would call just to do a check to make sure everything still was OK with the monitoring and was assured it was..... So one day I went to get the mail and forgot to disarm the alarm, by the time I got back into the house it had... Read more

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With Official Company Response

  • May 16
  • Home Security
  • Houston, Texas
  • Home Security System
  • 2
  • 2
  • 360
  • REVIEW RATING 5/5

We live in Houston and we lost one income in our household due to the oil prices. I don't know how long I will have my job because I am also in the O&G. I asked if I could get out of the contract - still one year to go - and after much hassle which lasted a few days - she offered a discount if I would sign another 3 years contract. I understand that I have a contract and I will fulfill it to... Read more

Was this review helpful? 1 1

With Official Company Response

  • Mar 02
  • Home Security
  • San Jose, California
  • Security System Installation
  • 1
  • 1
  • 1053
  • REVIEW RATING 5/5

The Frontpoint rep says (over the phone and email) they will honor a free month of service for me and anyone I referred to Frontpoint. Also I will get a $100 Amazon gift card for every customer I refer. I so referred two new customers to Frontpoint and the headache began. The initial install for the first referral customer went bad as they shipped us missing parts for the installation. The... Read more

Was this review helpful? 2 2

With Official Company Response

  • Jan 13
  • Home Security
  • Matawan, New Jersey
  • Security System
  • 1
  • 1
  • 1932
  • REVIEW RATING 5/5

I initially picked this company because of the reviews and because its 100% cellular (I don't have a land line). Got the system, setup was quick and easy. but: - cell is slow, takes a random amount of time to arm/disarm the system from the app. No wifi or eithernet - zwave will only work with alarm.com se even though you own it, you cant use it - the discount that I received was exact same $$ as... Read more

Was this review helpful? 4 2

With Official Company Response

  • Jan 01
  • Home Security
  • Parsippany, New Jersey
  • Security System
  • 1
  • 1
  • 1452
  • REVIEW RATING 5/5

I NOTICE FRONT-POINT WAS MARK #1 SO I GAVE THEM A CALL. THE CUSTOMER SERVICE WAS 100% GREAT UNTIL I INSTALLED MY EQUIPMENT. THE BILL WAS $47.99 A MONTH AND THERE WAS ALWAYS PROBLEM WITH MY PANEL AND ONLINE SET-UP. THE ONLINE WASN'T GREAT BECAUSE IT WAS OVER DAYS LATE INFORMING ME DISARMS AND MORE. I CANCEL MY SERVICE BECAUSE I DIDN'T FEEL LIKE MY FAMILY AND MY HOME WAS SAFE IF THE ONLINE ACCT... Read more

Was this review helpful? 3 2

With Official Company Response

  • Dec 22, 2014
  • Home Security
  • Pasco, Washington
  • Security Sensor
  • 1
  • 1
  • 1675
  • REVIEW RATING 5/5

HORRIBLE!!! The salesman applied the discounts, got all the information needed to send us the equipment, and everything was "perfect" which he repeated ad nauseum. We signed the agreement and paid the equipment fee. We were suppose to get 15 sensors and motion detectors and received 6! Called back and said there was a mistake and after 45 minutes of typical, "Let me put you on hold and I'll... Read more

Was this review helpful? 5 0

With Official Company Response

  • Dec 14, 2014
  • Home Security
  • Bellevue, Washington
  • Equipment
  • 6
  • 6
  • 1580
  • REVIEW RATING 5/5

Avoid Front Point at all costs. I implemented their system in January 2013, and since that time my house has been broken into at least six times. Unfortunately, their system failed to report or even make a record of any of these break ins. Ironically, while Front Point's equipment has consistently failed to identify and report actual break ins, as noted in many other complaints, their sensors... Read more

Was this review helpful? 12 3

  • Dec 14, 2014
  • Media
  • Rancho Palos Verdes, California
  • Customer Support
  • 413
  • REVIEW RATING 5/5

The Service is great up until you get your system installed. After that, customer support gets a 0 out of 5 from me. I called customer support last night because my panel was having issues and it seemed if wasn't setting correctly. I called ( Saturday night) tech support which turns out to just be an answering service after hours and on the weekends. They told me they would dispatch a call to... Read more

Was this review helpful? 7 1

With Official Company Response

  • Dec 10, 2014
  • Home Security
  • Royal Palm Beach, Florida
  • Security System
  • 1
  • 1
  • 921
  • REVIEW RATING 5/5

Worst alarm company ever! I got woken up at 5:30am by the alarm system going off. I received a call from the Frontpoint security associate asking if everything was okay. I went to check and everything was fine but the associate seemed to be hurrying me because I guess he had something better to do. So it seems that the sensor was bad (something that happens all the time). I do not live in a... Read more

Was this review helpful? 6 0

With Official Company Response

  • Oct 08, 2014
  • Home Security
  • Royal Palm Beach, Florida
  • Home Security Equipment
  • 1
  • 1
  • 1112
  • REVIEW RATING 5/5

Worst home security company ever! My front door alarm never works properly. They have sent me 3 different sensors and none of them work properly on my front door. For the past 2 weeks my alarm goes off every day when I leave for work because it doesn't work properly. They call and ask if everything is alright and all I can say is,"It is the crappy Frontpoint Security sensors that don't work... Read more

Was this review helpful? 10 2

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